Customer Service

We'll refund your total purchase price less shipping.

Please contact us within 30 days and request a Return Merchandise number.
Return shipping is not refunded.

Shipping:
If your package arrives damaged, missing items, or otherwise tampered with, please contact the carrier or our Customer Service Department immediately. Damaged items must be reported to us within 5 days of receiving the shipment. Any delay in contacting us makes it more difficult to file a claim.  Please keep all packaging and papers that arrive with package.

What you should do return your purchase for a refund or exchange.
Your satisfaction is our goal.  If for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the date of shipment, as shown on your invoice, for a refund or exchange (excluding cost of shipping). If we made the error, we'll take care of the shipping too.

Here's how:

1. Call Customer Service at (888) 855-3545 to obtain a Return Authorization #. 
2. Pack the items back into its original box, with a copy of the original invoice or packing slip, all papers, packaging, etc. If anything is missing, written on, damaged, defaced, altered, customized, cut or trimmed, we may not be able to accept the return or may need to charge a 15% restocking fee (our discretion). Please include a brief note stating why the item is being returned. AND write the RMA# on the outside of the box.
3. Return Shipping is not refunded unless there was an error on our part.
4. Custom made and special order items are non refundable, unless cleared by a customer service representative.
5. Ship to:

BicycleSeats.com - Dovetail Distribution
PO Box 305  (USPS)
1409 Monarch Lane  (UPS/FEDEX)
Rexford, MT 59930

Return Authorization #________________________
Reason for Return: ___________________________________________
__________________________________________________________

When should you expect a refund?
Allow two weeks after we receive the returned merchandise for processing of return and refund. Orders paid by American Express, Discover, MasterCard or Visa will be credited to your credit card account. Allow 1 billing month for the credit to appear on your credit card statement. Orders paid by cashier's check, or money order will be refunded by check.

Any item returned without a Return Authorization Number will be refused. Do not send merchandise back COD or freight collect. We cannot accept such packages. For your own protection, insure all return packages. We are not responsible for returned shipments that are lost, pilfered or damaged.